Edinburgh Sports Injury Clinic (referred to below as “we” or “us”) treats with the utmost care and respect the personal information you may supply to us on this site and recognises the importance of protecting your privacy online. Here we explain what information we collect, what we do with it, who else may have access to it, and what controls you have.
1. What information do we collect about you?
We collect the information you supply when using this site, including via site contact forms. If you request a specific service from us by submitting an enquiry by email or requesting a brochure or other details we may ask you to submit information such as your name, email address, postal address and telephone number.
We automatically capture the IP addresses (the unique address which identifies your computer on the internet) of visitors to the site which is automatically recognised by our web server. This information is used solely for statistical trend analysis and site traffic monitoring purposes.
2. How do we use your information?
This information we collect about you is used for internal customer records and customer care, to generate aggregate statistics about our site visitors, to improve the content of our web pages, to administer this site and to send you information you have requested.
If you consent we may also use your information to contact you by telephone, email or post from time to time about products, services, promotions or special offers that may be of interest to you. You can stop this happening at any time by contacting us.
3. With whom is the information shared?
We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Edinburgh Sports Injury Clinic or visitors to this site.
Your information will at no time be issued to, or shared with any third party or other organisation not involved directly in the process of conducting your purchase transaction.
4. Enhanced Note-Taking at Our Clinic
At ESIC we strive to provide you with attentive and efficient care. As part of our commitment to improving our services, we have implemented a transcription and AI platform for note-taking during your consultations. Here’s how it works:
Transcription and AI Platform: Simplifying Note-Taking
Our system transcribes our conversations during your appointments and uses artificial intelligence to generate an initial summary of our discussions. This summary serves as a helpful tool for your therapist to create a detailed record of the session, ensuring accuracy and efficiency in documenting your progress.
Benefits for you:
• Improved Focus: With our digital-notes system, your therapist can concentrate fully on you without the need for manual note-taking. This allows for a more focused and engaged therapeutic experience, ensuring that your needs remain the primary focus throughout the session.
• Accurate Documentation: By utilising advanced technology, we can produce thorough and precise records of your appointments. These records are essential for tracking your journey and facilitating collaboration with other healthcare professionals involved in your care.
• Increased Efficiency: Our streamlined approach to note-taking saves time and effort, enabling your therapist to complete administrative tasks, such as writing brief letters or reports, during the appointment itself. This efficiency enhances the overall effectiveness of our sessions and ensures that your needs are met promptly.
Privacy and Security:
• Ensuring your privacy and security is a top priority at our clinic. Rest assured that our chosen platform adheres to rigorous data protection standards. Here’s how:
• Automatic Deletion: All information related to your appointments, including recordings, transcripts, and notes, is automatically deleted every 30 days or sooner, as needed. This ensures that your data remains current and minimises the risk of unauthorised access.
• Local Storage: Your data is stored exclusively within London, ensuring compliance with local regulations and minimising exposure to potential international discrepancies in policies.
• Advanced Encryption: To prevent unauthorised access, all data within our system are encrypted at a high level. This ensures that your sensitive information remains confidential and inaccessible to anyone without proper authorisation.
For more information about our privacy and security measures, please visit PatientNotes.app/security.
5. Your acceptance of these terms and your rights
By using this site, you consent to the collection and use of the information we collect about you as described above. If we change our privacy policy in any way, we will post these changes on this page.
You have a legal right to a copy of all your personal information held by us. You also have a right to correct any errors in that information by emailing ESIC your full name and unique e-mail address. As mentioned above, you have a right to prevent us using your personal information to contact you about products, services, promotions or special offers that may be of interest to you. Please email any questions you have about privacy to us directly.